[19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). They should all be done. You should report any damage to your local housing office. United Kingdom. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Time to have your say on the future of our leisure service. To keep up to date, why not follow us. London From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. 4 0 obj Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. NE8 1HH As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Thank you so much. Payslips. It is also possible to claim for any damage that may have been caused during repair works. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. We will pay compensation for damage which is our fault or our contractors' fault. This covers things like outside painting, replacement windows and annual gas servicing. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Failure to do so could give you grounds to make a council house disrepair claim against them. E6 2JA. You have the chance to buy up to 10 additional holidays per year. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. However, the contractor will not ask you for any money when they call. Repairs & Voids. We are Gateshead Council's Housing Team. Some work to your home is done as part of a planned maintenance or investment programme. <> disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Any resident with My Housing Account can access this service. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Please continue to be patient, as we are experiencing a high volume of phone calls. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. We hope to reschedule these events at a later date. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. I have got this complaint, they monitor it and see it through to the end. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Gateshead Council 4.0 . We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. As a council housing tenant, you are entitled to a good standard of living. View my payslip. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. endobj While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Complain to the housing ombudsman The housing ombudsman is a free and independent service. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Our employees and contractors carrying out work will show you an identity card. The team were very helpful and understanding of my dangerous situation. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. For further information please contact the Involvement Team by: Civic Centre Wherever possible we will place the order immediately. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Our business support events remain cancelled for now. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. If this is not possible, we will replace with the items we hold in stock. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Repairs update You can now report your non-emergency repairs. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Top Jobs in Gateshead, England. We would not replace all items, only the ones that are required. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. endobj This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. 0191 433 3174. housingadvice@gateshead.gov.uk. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Request a FREE property inspection to find out how much your claim is worth. The panel decides which services they review based on various criteria. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. The report found the repair centre's ability to handle calls was deemed 'critically low'. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. You can create a free account to post activities, services and promote organisation working in Gateshead. To access this support or speak to an advisor, contact Business Gateshead today. Don't worry, we can still help! <> Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Homepage for Gateshead Councils Benefits and Council Tax information These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Some of these repairs need to be inspected before the repair can be done. Office 3750 We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Our housing offices are currently closed to the public. A public consultation on the future of Gateshead Council's Leisure Services has commenced. You have the right to appeal if you don't agree with a decision to charge you for repairs. Connected Voice are collating information about support across Newcastle and Gateshead. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. 2 0 obj Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Unfortunately, this job posting is expired. She added: "Someone has got to own it. If your repair can't wait until the programme we will carry it out within the normal timescales. View details of your former and current tenancies including rent statements and repair. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. :L+Ftc[Sdu|^Y^. Reporting repairs Home. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Gateshead Council aims to complete the backlog by late March next year. The contractors are currently repairing seven properties a week. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Are you a Council or Housing association Tenant with housing disrepair issues? Gateshead Council aims to complete the backlog by late March next year. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. All rights reserved. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. To register with My Housing Account, select 'my account' at the top of the Council homepage. Read more about the Housing Capital Investment Programme. We encourage our people to think differently, do the right thing and be innovative. about Our Customer Scrutiny Panel needs you! Well, theres so much on offer and heres just a few of the highlights! This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Gateshead. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. We have guidelines on how long different repairs should take. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. stream Work to the outside of your home may not need an appointment. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Our business support events remain cancelled for now. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Regent Street Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Whats in it for you? Gateshead Now is a collection of the latest news from Gateshead Council. 3 0 obj We are Gateshead Council'sHousing Team. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. What are the costs and charges at Watergate Court. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". 27,852 - 30,151 a year. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. 182-184 High Street Thursday 26th January 2023. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Planned repairs usually need an inspection before work is done. Call us on 0333 050 8887 to start the process or fill in the form. This makes sure that everyone is treated fairly. If so we can help you claim compensation on a NO Win, NO Fee basis. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Council tenants can also be offered evening appointments for repairs from 4:30pm. Visit directory. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox.